Refund & Cancellation Policy

At Pearl one Travel and Tour, we aim to provide a smooth and reliable booking experience. We also understand that travel plans can change unexpectedly. Please read our Refund & Cancellation Policy carefully before making a booking.

1. General Terms

• All bookings are subject to this Refund & Cancellation Policy.

• Refunds and cancellations depend on the type of service (flights, hotels, tours, transportation, etc.) and the policies of our partner service providers.

• Service charges, convenience fees, and transaction costs are non-refundable.

2. Tours & Packages

• 30 days or more before departure → Full refund (minus service charges).

• 15–29 days before departure → 50% refund.

• 7–14 days before departure → 25% refund.

• Less than 7 days before departure → No refund will be issued.

3. Flights & Hotels

• Cancellations are subject to the terms of the airline or hotel.

• Some discounted or promotional fares may be non-refundable.

• Any penalties or cancellation charges imposed by the airline/hotel will apply.

• Our service fees are non-refundable in all cases.

4. No-Show Policy

If a traveler does not show up at the departure point, hotel, or tour start location, no refund will be provided.

5. Force Majeure (Unforeseen Events)

In cases of natural disasters, pandemics, political unrest, or government restrictions, refunds and cancellations will follow our partner providers’ policies. In some cases, rebooking or credit vouchers may be offered instead of cash refunds.

6. Refund Processing

• Approved refunds will be processed within 7–14 business days.

• Refunds are always issued to the original payment method used at the time of booking.

• Processing times may vary depending on banks, payment gateways, or third-party providers.

7. How to Cancel

To cancel a booking, please contact us through:

📧 Email: info@pearlonetravel.com
📞 Phone: +1 9294 350215
💬 Live Chat: Available on our website